FAQ

All Jolaine products are created, developed and manufactured in Canada (Quebec) in accordance with the rigorous Canadian standards. Our company is proud of its origins, which is why it is so important for us to promote Quebec initiatives and local products.

Yes, all Jolaine products are made with 100% natural ingredients. At Jolaine, we believe in our environment. We are convinced that nature has everything we need for a healthy intimate hygiene routine to protect our body in a safe way. We are committed to use only natural & safe ingredients.

Jolaine products do not contain any chemical preservatives. We only use naturally based preservatives. Our products are also free of paraben, sulfate and GMO.

The fragrances used in Jolaine products are purely vegan. You will not find any synthetic fragrances in our products.

For moral and ethical reasons, none of Jolaine's products are tested on animals and never will be, our products are only tested on humans.

It all depends on the product. For products that are used in the bathroom, for example, they were designed to resist humid temperatures. They can be easily stored in this area. However, for other types of products, they must be kept in dry places.

Our spray was designed to refresh you throughout the day when you feel hot or sweaty. It is very practical especially when you do not have access to a shower to refresh yourself. Easily transportable, it can be applied on panties, armpits, feets and on the bikini line skin as an after-shave treatment.

Popular brands found in many drug stores use tons of chemicals in their products that cause yeast infections, irritation and many other skin conditions because their ingredients are aggressive for the vaginal flora.

The particularity of Jolaine's products is that they are composed only of natural ingredients made from plant extracts and emollients specially designed to preserve the balance of the intimate parts. By choosing our brand, we guarantee you superior quality products that are made from 100% natural ingredients and that will protect and preserve your intimate flora.

Your health and your satisfaction are at the heart of our concerns!

Two currencies are offered on our website: the Canadian dollar and the American dollar. However, for customers residing in the United States, please note that the amount of your order will be converted into Canadian dollars upon payment.

Payment methods accepted on our website are: Visa, Mastercard, American Express, Discover, PayPal, Google pay and Apple pay.

When you place your order, we start packing your products directly in order to ship them to you as soon as possible. Therefore, changes or cancellations are not allowed once paid.

We deliver our products all over the world.

Delivery cost depends on the quantity of products ordered and the destination. We refer to the costs of postal services.

We do our best to deliver your products as soon as possible. A faster delivery can be considered if you prefer.

For each order shipped, we provide a tracking number that will allow you to track your package throughout the delivery process.

If the information provided regarding your shipping address is incomplete or does not allow us to initiate the delivery, we will try to reach you by phone or email.

You can send us an email with your order reference to the following address: info@jolaine.com

Since our products meet strict hygiene standards, we do not accept any returns or exchanges. However, if there is any problem with a product, do not hesitate to send us an email at info@jolaine.com